How it works
From request to guidance — simple, fast and personal.
Step 1 — Request
You fill in the request form. You tell us about the situation: which hospital your loved one is in, which ward, how many hours per week you would like a guide and on which days and times.
Step 2 — Matching
We find a suitable medical student who is available at the desired times and has knowledge of the relevant medical specialism. You will hear from us within 48 hours.
Step 3 — First contact
Your guide will contact you for a brief introduction. You discuss the situation, your questions and the arrangements. After that, your guide is ready for you.
Step 4 — Guidance
Your guide can be present at appointments with the treating doctor (if desired), answers your questions afterwards and helps you process information and ask the right questions.
Who are our guides?
Our guides are medical students in their clinical rotations or later years of study. They have solid medical knowledge but are also trained in communicating clearly with non-medical audiences. They are not a treating clinician — they are your guide.